Start of a Long Journey: Putting Efforts into Process Flows & Operations Protocol

Ever asked yourself, why some companies hit big time in quest for success, above average consistent growth, sustainability inspite of strong market forces?

They all took time to lay the foundation right, the first time, all of them didn’t take the first step, until they knew, the prerequisites needed, had been taken care of. Thats why we see Mcdonalds selling the same BigMac each day, across the globe, same taste, quality presentation, customer care, and the list goes on

There lies a need to develop the working structure just the way we plan, develop a house or a building. You come up with an image, build ideas, work on the theme,  develop initial layouts. Once design theme is done, there are hundreds of details attached to each design or production related task, that needs further division of responsibilities
The same logic needs to be built on a macro level, keeping in mind the strengths and weaknesses
Day 1 picture shows, we did not have uniformed systems whereby we could run business units on auto pilot basis, well defined job responsibilities, no written instructions to carry our daily routine jobs, no end of project evaluation on design & production teams, consultants and contractors, and the list goes on
Process flows are needed to define each step of work involved from the time we meet clients and the time we handover projects. This is primarily a flow chart reflecting breakdown of major tasks to be done at each step and the department involved to execute that step


The above would give us well cut out job responsibilities attached to each step, it wont help unless we mark responsibilities against each task
We also allocate timeline benchmarks making everyone committed to finish work against given deadlines and/or take decisions  – we cannot have open ended project timelines, for many reasons, one is to make sure we dont get out of pocket at the expense of clients, contractors etc
Having made process flows, we now dig deep and come up with the list of tasks against each step of work involved, department & projects category wise, after which we further segregate tasks between design units and production teams. Likewise we break down tasks related to project managers, consultants and contractors – we need to make sure we walk in complete synchronization

Support services would also be plugged carefully, so we get standardized operations in respect of contract drafting, taking due compliance measures, building cost sheets prior to signing, making unit heads sign relevant sections in the draft contract, making person drafting contracts to also sign, making person vetting the contract to sign before submission to director(s)

Expected Results & objectives: once systems are made, accepted and implemented across the board, we start seeing tangible results
almost zero negligence in

  • contract drafting
  • we cut out job description against each position
  • well defined targets
  • capacity building
  • room to go faster (business and career path wise)
  • cumulative impact on bottomline (more projects with controlled delivery benchmarks)
  • sustainable business model
  • better set of monetary benefits
  • elevate set of skills across the board specially young employees through professional courses, modern techniques, new technologies etc
  • platform ready to invite better human capital, clients, investors etc
  • investing in research & development
  • diversify/venture into other areas



2 thoughts on “Start of a Long Journey: Putting Efforts into Process Flows & Operations Protocol

  1. Very useful blog. It was very useful. I was searching exaxtly for this. Thank you for your effort. I hope you will write more such interesting posts.

  2. Whoah this blog is fantastic i really like reading your articles. Keep up the great work! You already know, many people are hunting round for this information, you can help them greatly.

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